FAQs

What exactly is there to do and see?

Inside our Attraction building, we have a cafe, shop and toilets which you can visit without an entry ticket. The ‘Attraction’ is a paid-for exhibition of Beatrix Potter’s 23 stories brought to life in 3 dimensions with sound, lighting, scents and touch screens. There is also a small outside show garden which is part of the exhibition. We recommend 45 minutes to enjoy your self-guided tour.
The Attraction shares a building with The Old Laundry Theatre and in the summer months, families can enjoy the highly acclaimed Where is Peter Rabbit? production in addition to the Attraction.

Can I visit the shop and café free of charge?

Absolutely, yes! Please feel free to pop in to our café and shop without buying a ticket. Don’t forget we also have a Nursery shop with beautiful baby gifts just outside the main entrance to the Attraction.

How long does it take?

We recommend you leave 45 minutes to take your self-guided tour of the Attraction, with extra time to visit the shop and café.

Can I bring my dog?

I’m sorry, we do not allow dogs in the building with the exception of service dogs

Can I buy an Attraction ticket in advance?

Tickets for the Attraction are not available online. Simply buy your ticket from our front desk on arrival. However, you can buy discounted tickets for the Where is Peter Rabbit? summer show and joint attraction tickets in advance online here.

Can I use my ticket more than once?

Your ticket is for one-time entry into the Attraction – there’s lots to see so take your time and enjoy your self-guided tour. If you think yo u’d like to visit again soon, we sell a Freedom Pass for a family of four – just £40 for a year and you can visit as many times as you wish within the 12 months.

When is the best time to visit?

Peak times at the Attraction are School holidays, but there is usually a good flow in the Attraction and queues are kept to a minimum. We are often busier and queues can build on wet days! Quieter times are usually when we open at 10am and later in the day. If you are visiting in the summer holidays and want to avoid the queue completely, take advantage of our early opening show + attraction ticket.